DVD Copy Ultimate Support Center

DVD Copy Ultimate is an easy-to-use but powerful DVD solution combining DVD cloner and DVD Ripper. It provides flexible DVD copy methods and allows to copy your DVD to a blank DVD, to DVD folder, or to ISO files. It's also a perfect tool for ripping/converting DVDs to many popular video formats such as MP4, M4V, MKV for playback on devices like iPad, iPhone, HTC, Apple TV, NDS, etc. Herewith some solutions you may need for this program.

For general inquiry, order issues, or technical support, please contact us at support@dvdsmith.com.

Frequently Asked Questions


How to register DVD Copy Ultimate?

After purchase, you will receive an email with your regname and regcode. In DVD Copy Ultimate, click "?" --> ”Enter License Code“, and then you can input your regname and regcode to register.

How to use DVD Copy Ultimate step by step?

Click ”?“ --> "Help Contents”, then the built-in help guide will show you how to use it step by step. Or you can refer to our simple DVD Copy Ultimate tutorial.

How long will I own this program?

The program can be used for lifetime for any registered users. And we will always provide assistance if you have any questions and problems. We will also provide free update regularly. Your suggestions are highly appreciated.

How to update DVD Copy Ultimate? Is it free?

Please download DVD Copy Ultimate - the latest version of your program, and install it to the same directory as previous version without running the old version, in this case, you don't need to register again.

What can I do if the output DVD can be only played on computer but not on my DVD player?

Remember to click "?" --> “option” --> “burn engine”, and change the burn engine to the right one before the copy process.

What can I do if my computer crash or losing the code?

You don't have to worry about losing the program and license once you bought them. You can download DVD Copy Ultimate from our website at any time. And you can restore your license by using our License Key Auto Retrieval Service. Or you can ask for help through contacting us at support@dvdsmith.com

When I start to copy the disc it states “there is no enough free space”?

That means there isn't enough space on the temporary folder. Click "?" --> "options" and change the "Temporary folder" to a larger one.







  • What Our Customers Say

    "It's the coolest thing I've ever used!"

    "It's the coolest thing I've ever used. It analyzes and copies DVD very fast - that's awesome. The audio, subtitle and chapter selection is at my fingertips. Morever, the simple and clear interface also helps a lot."

  • "Works great!"

    "The DVD Copy program is absolutely what I need. It's easy to use and very fast at the conversion. I would recommend it to my friends. It really works great for my DVDs. Thank you."